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How to Find a Reliable Luxury Resale Platform

GUIDES & TIPS

2021-04-30

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You can read some useful tips in this post

1. CHECK IF THE WEBSITE IS SAFE

Check, if the website has an SSL Certificate, because it can be a good indicator of  a trustable platform. What does SSL stand for? It means: "Secure Sockets Layer." How can you check it? In the case of safe sites, there is a padlock icon in the URL bar, or the name of the site starts with "https://".

Do not share any personal data (address, birth date, etc.) or information about your bank card (numbers, security codes) with websites, whose address starts with "http://".

2. GATHER INFORMATION

Try to find information about the company, whether it is an existing one, or not. If it is an existing one, how long has they been in that special business?

3. CHECK THE PRIVACY POLICY AND TERMS OF USE

Find out, what kind of services the firm provide, and check their return policy, carefully. At most sites, if you have bought an item and it's not as it was described, or you simply change your mind, you can list that item for sale, within 72 hours, without paying any comission. Another important question is: if an oder is cancelled, how much time does it take to get a refund?

4. FIND CONTACT INFORMATION

In the about section check if the company has a telephone number and a physical address. It can be an important warning sign if you cannot find such type of information.

5. CUSTOMER SERVICE

What do you know about the customer sevice? How can you reach them? Can you reach them by mail, or by phone? How fast do they answear? How helpful are they? Can you see any type of negative comments regarding the customer service?

6. CHECK SAFE PAYMENTS OPTIONS

Are payments safe on the relevant website? Try to find the logo of different payment companies (e.g. Visa, MasterCard, etc.) because it means you can trust that online payments are secure there.

closeup photo of American Express Business card on brown surface

7. CHECK SOCIAL MEDIA PLATFORMS

Check the company or site on different social media platfroms. You can find many comments on these sites that can also help you to build your trust in the webshop you are willing to buy from.

assorted-color social media signage

8. CHECK REVIEWS, OPINIONS

Check out the reviews and opinions. Try to find, what other customers say about the company, their customer service. Can you see too many complaints? How does the customer service handle problems? It is advisable to think over every small detail before buying anything in order to avoid unnecessary problems.

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